Miscommunication Is A Common Problem Information Technology Essay

Mis intercourse Is A Common Problem Information Technology try outMis converse is a common job in most of the companies, and it has prejudicial effects that may affect the alliance performance and employees. investigator study seeks (a) to know what talk is and what its importance in the companies.(b) To know what the problems are when miscommunication happened. (c) To put solutions to resolve the problems. Researcher used secondary regularity to collect information by use check distributed to the employees who bunk in Al Qudra telephoner.The go over questions are focused on communication shipway that they use within the company and the reasons that lead to miscommunication in the midst of the lag and also by using Interviews with its manager related to the communication personal manner within the company and how they submit miscommunication results. Also researcher used primary method to collect data by using internet, books, and newspapers.Researcher use Literat ure review to emphasize her search by review pervious articles or reports. info was collected within 4 weeks and 4 weeks to analysis the data. Finally researcher suggests some recommendations or alternative solutions to resolve the problems that come from miscommunication.IntroductionBackground of the dealCommunication is one of the most effective ways to enhance organization performance, satisfy employees, and meet customer needs and wants. Communication could happened in dickens ways, it could be occur within the organization between employers (managers) and employees ( flirters) and it could occur outside the organization between organizations civiliseers and customers, traders, retailers.With devout communication internal the company the employees will be fitting to know and understand what their jobs and roles exactly are and their performance will be more effective.In addition, good communication outside the company will ontogenesis the customers, retailers and trade rs loyalty and from that the company profits and reputation will increase too. In contrast, bad communication or not effective communication style inside or outside the company can lead to negative results.(condrat, 2009) http//www.suite101.com/ guinea pig/effective-communication-at-workplace-a95815.There are two primary(prenominal) ways for communication, first electronic communication by electronic mail, telephone, teleconference, voice mail message, and internet, second human communication through meetings, speeches, and interviews.(Svecz, 2010) http//www.suite101.com/content/basic-elementstips-to-build-effective-workplace-communication-a290104ixzz1JcTjGq6s.Statement of the problemMiscommunication occurs when the managers who speak fail to communicate their ideas and requests to their employees or when the employees who listen fail to interpret the information. From that the problems at the company appeared where employees mis includes and confusions will increase while doing t heir jobs because they dont drive home enough information or misunderstand what are the exactly tasks should they do which lead to decline their performance and waste time and as result from that the companys profit will decrease.(condrat,2009)www.suite101.comhttp//www.suite101.com/content/effective-communication-at-workplace 95815.Thus researcher focuses on this problem and tries to find out ways to reduce it.Objectives of the studyThe objectives of research study areTo review literature related to miscommunication.To know the problems and how it could be solved.To provide recommendations base on findings.Research QuestionsWhat is the important of effective communication at workplace?Is there any problem that companies could face during communication?When miscommunication could be occurring?What is the impact of miscommunication on the company and its staff?Limitation of the StudyThe researcher has been constricted her study in miscommunication at place of work and study its impa ct in the company performance and kin among worker within the company in the UAE, taking Al Qudra Company in Al Ain city as a pattern of study and distributed the survey within the company.Significance of the studyThe main point of this study is to run interview with Al Qudra company manager and staff at Al Ain city in United Arab Emirates to determine when and how miscommunication at workplace occurs and to decide the impact of miscommunication on the company production and employees relationship inside (among workers) and outsides the company (suppliers, customers, traders) and give suggestions to overcome the impact of miscommunication which help the readers to be familiar with such these problems that could face the employees at work and how can deal with it. comment of TermsMiscommunication one unable to deliver his or her ideas and thoughts clearly or obviously to others. And also miscommunication is the one who receive the information (listener) analyze it improperly.Human c ommunication it is way to deliver the information to other people through conference, interview, dialogue, speech, and meeting.Electronic communication it is electronic instrument that used to exchange a few manner of speaking or communicate among people such as telephone, email, voice mail, etc.Internal communication it is mean that the information is exchanged within or inside the organization between the workers to done the job required.External communication it is meaning that the information is delivered and exchanged outside the organization with the customers, traders, vendor, or seller to persuade them to bear upon deal with organizations services and products or to explain something is not clear.Literture ReviewThe literature that was used was Mortensens 1997 work Miscommunication1. In his work Mortensen cites various reasons why a converse does not work, to name a few disagreement, distortion and misunderstanding. Many terms Mortensen cites are self explanatory (in that their meaning can be derived from their name only when e.g. lack of reciprocity), however the literature provides yet another framework by which miscommunication can be measured by. Mortensen sets out his theories in a clear and licit fashion, which in turn helped the development of the study. He cites six main ideas most miscommunication (implication, distortion, disruption, confusion, disagreement and misunderstanding) and this framework helped the study to also view miscommunication through these six main theories. In using this literature, a new focus for the dissertation was brought about in the sense of not only identifying miscommunication in the conversations but specifically a study into the miscommunication in the workplace and why this was happening. The literature that helped bring about this focus was Finchams 1982 investigation into hospital communication. In her investigation Fincham identified communication problems in the hospital and looked for ways to rectify this. In contrast to Finchams study this dissertation did not look to devise a solution to the miscommunication problems in the workplace, rather to probe the data against what should be expected from a workplace conversation, especially in the context of customer/employee interaction.Mortensen, C. D. (1997) http//www.lancs.ac.uk/search/index.htm?cx=015049136984008940906%3Aw6id2ed8vzwcof=FORID%3A10ie=ISO-8859-1q=miscommunicationsa=Searchsiteurl=www.lancs.ac.uk%2Findex.htm1166www.lancs.ac.uk/fss/courses/ling/ling201/res/diss/2004/towl08.docResearcher noticed that miscommunication is familiar phenomena ages ago, and the way to get red of this problem is pretty obvious but, it need patience and need to talk and ask with a good attitude and show respects to other to respect you as well.Also being friendly with your colleagues makes them take your word to the positive side not the negative on as well.MethodologyResearcher used secondary method to collect data by using survey distributed to the employees who work in Al Qudra Company. The survey questions are focused on communication ways that they use within the company and the reasons that lead to miscommunication between the staff and also by using Interviews with its manager related to the communication style within the company and how they face miscommunication results. Also researcher used primary method to collect data by using internet, books, and newspapers. Research means developed to supply answers to subsequent questionsWhat is the important of effective communication at workplace?Is there any problem that companies could face during communication?When miscommunication could be occurring?What is the impact of miscommunication on the company and its staff?Population and SampleThe population of the researcher study is 50 of male and female employee who work in Al Qudra Company. The survey distributed to the employees who work at Quadra Company in Al Ain and they are request to answer yes and no questions a nd other questions about communication ways that they use within the company and the reasons that lead to miscommunication between the staff.InstrumentsThe first instrument the research used is survey which helps researcher to complete the research. The survey distributed to 50 employees who work in Al Qudra Company. The second instrument the researcher used is interview with the manager of Al Qudra CompanyQuestionnaireThe questionnaire is distributed to 50 employees who work in Al Qudra Company which include two componentsThe first component is concerning general personal data for employees which are gander, age, nationality. The second component is concerning on communication ways that they use within the company and the reasons that lead to miscommunication between the staff.InterviewThe researcher used interview with the manager of Al Qudra Company related to the communication style within the company and how they face miscommunication results.Data Collection ProceduresResearche r used three methods to collect data which areVisiting personally Al Qudra Company at Al Ain branch to run interview with its manager by asking him number questions related to miscommunication at their company.Distributing survey to fifty employees who work in Al Qudra and ask them during their work time to answer the questions and then collect the survey paper again and examine the data according to their respond. hard-hitting through internet, books, and articles for useful information that help researcher to collect accurate data and use it in her research via borrowing books from library and look through internet.Analysis of DataThe researcher used Microsoft word and Microsoft excel program to make the table that contains the percentage result of the survey that shows the opinion of the employees working in Al Qudra Company .After that, researcher applied the chart according to the percentage result, to show the result as statistical graph.The following table and data chart show ing their opinion in Miscommunications, how miscommunication affects their work efficiency and affects the whole company and its reputation. Also its showing the way to fix this problem and the suggested solutions from the employees them selves to fix it.And the stem researcher asked these specific questions is that researcher need to find the problem, try to solve it and get red of it when ever it happens again.Finding ResultsEmployees Response about Miscommunication in work placeyesNoDo you recover that stress causes miscommunication?76%24%Do you hold that dealing with non local colleagues causes miscommunication?60%40%Do you that the non cooperation between employees causes is miscommunication?90%10%Do you think that Threat of Favoritism causes miscommunication?89%11%Do you think that Criticism and backbiting between the staff causes miscommunications?90%10%Do you think that not getting a feedback causes miscommunication?89%11%Do you think that choosing the best medium reduces miscommunication?69%31%Do you think that being brief and getting direct to the point reduces miscommunication?40%60%Do you think that learning how to communicate reduces miscommunication?80%20%Do you think that miscommunication affects your work efficiency?92%08%Table 1. Results of surveying employees opinion in miscommunication.Data ChartFigure.1 Results of surveying employees opinion in miscommunicationConclusionForm what have discussed, researcher concluded that miscommunication in workplace always happens and its not something rare. The problem is caused by the people working there that mean that it could be solved in an easy way.Miscommunication is a problem that can Be solved By cooporation and Being frienly with your colleagues , so they can take every thing hold two meanings to the positive not the negative one.SummaryTo sum up what researcher have said in this topic , Miscommunication is a problem that can be sloved easily . resercher talked about the causes of the problem and the solutions too.Researcher made a survey that shows the opinions in miscommunication in worksplace and researcher alanlised the data and made the chart . Also , researcher made and interfew with the manager of the company and finally researcher concolded the ideas said above.RecommendationResearcher reccomands that the manager of the company should find a way to reduce the miscommunication in his company Because that may reduce the efficency of the work and the reputation of the company is gooing to Be Bad as well.Reducing the miscommunication means increasing the efficiency of work to mastery in the Business field. Researcher discover that miscommunication is one of tools that can destroy the business your working on . in addition, manager should relaize that fixing the miscommunication problem dont take much time to be solved .Bibliography1- condrat, A. (2009, Feb 12). Effective communication in the work place. Retrieved April 8, 2011, from www.suite101.com http//www.suite 101.com/content/effective-communication-at-workplace-a958152- Svecz, A.-M. B. (2010, Sep 26). Basic Elements Tips to Build Effective Workplace Communication. Retrieved April 8, 2011, from www.suite101.com http//www.suite101.com/content/basic-elementstips-to-build-effective-workplace-communication-a2901043- Mortensen, C. D. (1997) Miscommunication London Sage . Retrieved May19, 2011, Form www.lancs.ac.uk http//www.lancs.ac.uk/search/index.htm?cx=015049136984008940906%3Aw6id2ed8vzwcof=FORID%3A10ie=ISO-8859-1q=miscommunicationsa=Searchsiteurl=www.lancs.ac.uk%2Findex.htm1166